Director, Wealth Operation Process Engineer, Asia
Review the front to back processing to understand the business needs and documents the process maps.
Hold a series of sessions with process owners and stakeholders to analyse the need and strategy for business process re-engineering.
Identify specific problem area, solidify particular goals, and define business objectives.
Conceptualize the ideal business process for the organization and build a business process model.
Automate the manual processes and to re-engineer the existing processes to increase efficiency and productivity.
Build and enhance operation controls to mitigate the operational risks and to enhance the customers’ experience.
Build and enhance automated reconciliation checks and controls.
Work IT, Compliance and other teams to optimise the operation output
Build management dash board and KPI for optimal output
Plan and execute UAT test plan for re-engineering initiatives
Be the subject matter expert and change agent to drive the re-engineering initiatives
Improve the ongoing process that aligns with business strategies
Good understanding of business processes (not a must but good to have mutual fund or pension operational experiences).
Appreciate local requirement but with a knack to standardize global operating models with best practices in mind.
Comfortable with process re-engineering and keep it simple whenever possible.
Able to relate to past experiences but work to think out-of-box in the current context.
Good understanding of workflow system and business rules engine. Understand work distribution workflow engine.
Excellent data modeler.
Excellent office-tool user (Visio, PowerPoint, Excel, Word).
Technology savvy (e.g. understand Cloud technology, API, more on Application less on infrastructure) and understand the rationale of technology implementation challenges & efforts.
Systematic and attention to details. Good business analysis skill with the ability to probe the right questions
Effective communicator with business users and stake-stakeholders
Good planning and project management skill (though the job does not require the person to take on a project manager role).
Good presentation skill and a good sense of artistic details will be helpful.