• Pacific Focus

Head of Operations


  • Responsible for managing all operational groups in Hong Kong for Hedge Fund Services.

  • Liaise and provide oversight of offshore teams that support our clients

  • Conducts performance management and career development processes, provides input for staffing and disciplinary actions and provides hands-on training to staff.

  • Makes staffing decisions, manages expenses and salary review process for the division.

  • Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.

  • Ensure operational teams are meeting client and internal partners deliverables and KPIs

  • Carries out complex initiatives and liaising with business to improve efficiency, effectiveness and productivity

  • Working with relationship managers to streamline client operational processes and reduce risk.

  • Work alongside Head of HFS, APAC to provide input into and execute the business strategy plan

  • Coordinates strategic direction of business operational functions and IT development prioritization.


  • A College or University degree and/or relevant proven work experience is preferred

  • Prior managerial experience

  • Excellent oral and written communication skills are required

  • In-depth operational and industry knowledge is required

  • Technical skills / systems knowledge is required

  • Leadership and organizational skills are required to determine Hedge Fund Services’ goals, resources needed, and to assess and develop the skills of staff

  • Highly flexible and adaptable to change