• Pacific Focus

Senior Manager, Online Banking

Responsibilities

  • Provide advice and solutions to online banking clients to corporate banking clients

  • Lead the team to provide liability sales, payments and receipts, trade and supply chain finance, foreign exchange to clients.

  • Achieve agreed revenue by proactively conducting needs analysis, developing customer-focused sales presentations, delivering differentiated solutions and conducting sales reviews

  • Develop and maintain relationship with customers and explore new business opportunities in liabilities (deposits) sides

  • Manage post-sales implementation and service delivery, and handle related customer issues to enhance customer experience

  • Give suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization to cater for best transaction services

  • Create an effective process and information flow between client services team and other teams

  • Provide guidance to team members and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, etc.


Requirements

  • Minimum 8-10 years of relevant experience in banking and must have experience in Transaction Services and Online Banking

  • Strong knowledge of trade finance and cash management products

  • Exceptional knowledge and experience of banking operations, remittance, fund transfer and account services

  • Excellent leadership and management capabilities, able to lead a small team

  • Strong influencing and negotiation skills, able to drive cross-functional collaboration

  • Excellent command of written and spoken English and Chinese, including Mandarin and Cantonese